Hydro One Claims

Quelmec Adjusters have been mandated by Hydro One to investigate the circumstances surrounding incidents which have caused damage to the property of their customers. Upon completion of our investigation, we will advise Hydro One if we believe they could be held responsible for the damage to the property in question. This outline and any information on this site should not be interpreted as an admission of liability on the part of Hydro One.

You may wish to discuss this claim for damages with your own home insurer, as incidents of this nature may be covered under your policy. Your home policy may allow for the replacement of damaged contents without deduction for depreciation ("new for old" basis) and will be processed immediately. Claims with Hydro One will be paid on a depreciated value basis and will only be considered if liability is established on Hydro One's part following our investigation.

If you would like to submit a claim, please visit Hydro One's website at www.HydroOne.com/claims to review further information about the claim process and to obtain a copy of the claim forms that Hydro One would like you to fill out and send in to Quelmec via any of the following methods:

Subject: Hydro One Claims Division

(613) 226-4709
Attention: Hydro One Claims Division

Quelmec Loss Adjusters
Hydro One Claims Division
304-185 Somerset Street West
Ottawa ON K2P 0J2

Once we receive your documentation and our investigation into your claim is completed, you will be advised as to our views concerning responsibility for the damage. Typically, the timeline for the completion of such an investigation is between thirty (30) and sixty (60) days following the receipt of completed claim forms.

Quelmec Insurance Adjusters

  • Phone: (613) 226-4101
  • Toll Free: 1 (888) 872-6226
  • Fax: (613) 226-4709
  • E-mail: adjusters@quelmec.ca
  • 185 Somerset Street West
  • Suite 304
  • Ottawa ON, K2P 0J2